Refund policy

We strive to ensure every customer is completely satisfied with their order. Due to the perishable nature of our meals, they are non-refundable. Please review the details below before placing your order.
Cancellations
Orders may be canceled by Thursday at 10 PM for the upcoming order. Once meal production has started, we’re unable to offer cancellations or refunds.

Pickup & Delivery
Please be available during your scheduled pickup or delivery window. Missed pickups and deliveries are not eligible for refunds or credits, and we are not responsible for redelivery or alternate pickup arrangements. Because our meals are perishable, we cannot guarantee their quality or safety if they are not received during the scheduled window.

Non-Returnable Items
Because our meals are made fresh and perishable, we cannot accept returns or issue refunds once an order has been delivered or picked up. However, if there is an issue with your order—such as missing items, damage, or incorrect meals—please contact us right away so we can make it right.

Damages and Issues
Please inspect your order upon pickup or delivery and contact us immediately at Hello@ThePreppedKitchen.com if your meals are damaged, incorrect, or missing. We’ll evaluate the situation and provide a suitable solution, which may include a replacement meal or store credit.

Exceptions / Non-Returnable Items
We do not accept returns or refunds for:

  • Perishable goods (meals, beverages, or other food items)

  • Custom or personalized orders

  • Gift cards or discounted/sale items

Refunds (if applicable)
Approved refunds are issued to the original payment method within 10 business days. Processing times may vary by your bank or card provider.